When schools invest in student wellness monitoring software, it’s because they’re committed to keeping students safe. Solutions like Securly Aware detect warning signs that a student may be in crisis, surfacing mental health and safety concerns that can otherwise go undetected.

But as district and school leaders implement monitoring, they often find that the challenge isn’t just catching the distress signal – it’s being able to respond quickly.

As alerts come in – sometimes after hours, sometimes all at once – you need to know who will review them and how quickly to make sure no student slips through the cracks.

That’s where Securly On-Call steps in to fill a critical role. 

Securly On-Call works alongside Securly Aware to ensure your team never misses a high-priority alert, while dramatically reducing the number of alerts you need to review. Read on to learn more about how On-Call helps you implement student monitoring software confidently and sustainably.

“Who Will Manage the Alerts?” is a Question Worth Asking

Securly Aware gives districts and schools powerful insight into potential safety concerns by surfacing signs of self-harm, bullying, violence, or emotional distress that might otherwise go unnoticed. But monitoring is only part of the equation. To make it truly effective, districts also need a clear, sustainable plan for how alerts will be reviewed and acted on.

This is where many school and district teams find themselves stretched. Whenever alerts come in, they need to be reviewed and analyzed to determine which ones require immediate attention. “Who will manage the alerts?” is one of the most important questions district leaders must answer when they’re evaluating student safety monitoring software.

Even the most dedicated student support and safety teams can’t be everywhere at once; a critical alert could come in when no one’s available to respond. That’s why more districts are turning to Securly On-Call to supplement their teams’ coverage and ensure no student’s cry for help goes unattended.

How Does Securly Aware Work to Detect Student Safety Risks & Prioritize Student Data Privacy?

Securly Aware relies on a sophisticated combination of technologies to identify signs of distress. Using the longest-learning AI engine in K-12 online student safety, advanced multi-step analysis of online searches and activities, and proprietary risk assessment technology, Securly Aware provides unmatched alert detection and reliability. 

While human intervention is irreplaceable when it comes to supporting students, using artificial intelligence is the best first line of defense when it comes to detecting risk signals. Unlike human reviewers, AI can analyze vast amounts of data and provide always-on detection of risk signals. It relies on a proven AI-driven detection workflow to differentiate real threats from legitimate schoolwork and harmless searches, minimizing false alerts.

Securly Aware’s ‘technology-first’ approach also presents another important advantage: it prioritizes student data privacy. If it detects sensitive content, such as images or videos containing nudity, this content is automatically quarantined so it can’t be shared or circulated. By relying on AI-driven detection of risk signals instead of human reviewers, Securly Aware ensures that access to sensitive student data is controlled and restricted to only those who need it.

What is Securly On-Call & How Does it Help?

When evaluating student wellness monitoring software, school district administrators and tech directors are right to ask questions like:

• Who will review safety monitoring alerts? 
• What hours are safety monitoring reviewers expected to be available?
• What happens if a critical alert comes in late at night or over a weekend?
• How can we ensure our teams don’t become overwhelmed with alert management?

These are the operational realities that ultimately determine the effectiveness of a student wellness monitoring solution. Securly On-Call solves them.

Securly On-Call is a managed alert analysis and response service that works hand-in-hand with Securly Aware. On-Call provides highly trained human analysts with backgrounds in psychology, counseling, and student safety to review and triage Aware alerts on your behalf.

On-Call can operate 24/7/365 or only during the specific times you choose, like after school hours, weekends, or holiday breaks. Each alert is carefully analyzed to assess the severity of risk and escalated only when action is warranted.

This means your team sees fewer alerts, with greater confidence that the ones they do see matter. By reducing the number of alerts your staff needs to review by up to 95%, Securly On-Call eliminates alert fatigue while ensuring that urgent student safety concerns aren’t missed.

How Does Securly On-Call Compare?

When you’re choosing a partner to help protect your students, the details matter. You need to know who’s reviewing the alerts, how they’re trained, how quickly they respond, and how they communicate. 

Here’s what you get with Securly On-Call:

A multidisciplinary team of experts with real-world experience

On-Call analysts are hand-selected to ensure a diverse set of skills and experience in supporting child and adolescent safety. The team includes:

• Psychologists and school psychologists with backgrounds in both clinical and educational settings
• Suicide prevention specialists trained in early detection and intervention
• Youth advocates and crisis intervention experts focused on mental health and student wellbeing
• Social media and gaming community experts who understand where students spend time online
• Former trust and safety professionals with experience building child protection policies at scale

Analysts trained in student mental health risk assessment and response

Every On-Call analyst completes 80 hours of specialized training across 22 modules on critical topics such as violence, self-harm, and abuse to achieve certification, including coursework from Stanford University’s Trust and Safety program. They also complete continuous education to stay current with student safety and wellness risks. Their training includes: 

• Targeted instruction in digital media literacy, crisis response, and psychological assessment
• Workshops and research-based learning on child psychology, threat assessment, and online behavior trends
• Scenario-based simulations that prepare analysts to make fast, accurate decisions in high-stakes situations

Critical alert notification in under 5 minutes

On-Call is committed to maintaining the fastest response time, averaging 5 minutes or less. This is to ensure that critical situations are addressed quickly when every minute matters.  

Flexible coverage for your needs

Safety never sleeps, and neither do your On-Call analysts. Whether you need coverage 24/7, during school hours only, or anywhere in between, we’re here when you need us.

95% reduction in school-managed alerts

With Securly On-Call, you won’t be inundated with low-priority alerts. Alerts are expertly assessed and triaged, so your team can focus on the ones that require their immediate attention.

Bilingual support from native Spanish speakers

The On-Call team includes native Spanish-speaking analysts to ensure culturally and linguistically appropriate alert review.

Clearly defined response and escalation procedures

The On-Call team follows a tested and proven escalation protocol depending on the risk level assigned. Your designated school personnel will be notified of each alert by email, phone, and/or text as determined by the severity and urgency of the situation.

Proven, life-saving intervention

To date, the expert risk analysis and rapid response On-Call provides has resulted in thousands of student lives saved. 

The Support Your Student Safety Team Needs

Your school safety team is the heart of your student support system. They provide the human insight and compassionate intervention that no software can offer. Securly On-Call is designed to support them by protecting their time and focus, and gives them the ability to respond when it matters most.

On-Call gives you the flexibility and peace of mind to:

• Provide coverage during breaks, nights, and high-alert periods – without overstretching your staff
• Reduce alert fatigue so your team can focus on real student safety risks
• Support staff wellness by alleviating the pressure to be “always on” and available

On-Call gives your team the ability to respond with more clarity, more confidence, and less burnout. In doing so, it ensures that student wellness monitoring is a sustainable solution for your district or school.

Let Securly On-Call Help You Quickly Identify Students in Crisis

When you’re implementing student wellness monitoring, you need more than a technology tool, you need a plan in place to manage what comes next. Securly On-Call gives you a trusted, proven way to strengthen your safety net, so no critical alert goes unseen and no student slips through the cracks.

Here’s why more districts are choosing On-Call:

• Reduces alerts seen by your staff by up to 95%
• Flexible coverage options
• Alert triage from expert analysts
• Fast response times of 5 minutes or less
• Native Spanish-speaking analysts
• Proven track record 

Learn how Securly On-Call helps you know which students need help now: www.securly.com/on-call