Keeping students safe is both a critical responsibility and a complex one. Most schools today are monitoring students for signs of emotional distress, bullying, self-harm, and more to identify students in distress before the worst happens. But receiving the alert is only the beginning. What happens next – how teams respond, investigate, and follow up – can make all the difference. Securly Aware provides case management to make this critical response easier for busy student service teams. This powerful feature helps school staff respond effectively and efficiently to alerts so that no student slips through the cracks.

How Case Management Works in Securly Aware

Securly Aware helps schools identify and respond to student wellness concerns in real time. When potentially concerning behavior is detected in a student’s online activity, Aware automatically generates a case and sends an email alert to designated staff.

In Securly Aware’s case management dashboard, new cases appear front and center, and are automatically unassigned. Each case includes a snapshot of the flagged activity, the student’s current wellness level – updated continuously by Aware’s AI – and a full activity history for context. The case can then easily be assigned to the staff member best suited to respond.

How Case Management Streamlines Student Monitoring Response

Securly Aware’s case management feature gives student services teams a single place to manage cases generated from Aware alerts. This helps reduce alert noise and ensures students at higher risk don’t get lost in the shuffle.

With case management, student services staff can:

• Track cases from the moment an alert is created until resolution or dismissal
• Assign cases to staff members and automate notifications
• Access context-rich insights to aid investigation
• Share information with student support team members 
• Document outreach, actions taken, and outcomes
• Resolve, dismiss, or mute cases if no further action is needed 

Help Busy Student Services Teams Focus on What Matters Most

Student services teams are often responsible for hundreds of students. Case management is designed to help them focus their limited time and energy. With flexible filtering options, you easily prioritize cases by:

• Wellness Levels | A continually updated assessment of each student’s safety and wellness risk
• Case Status | See what’s new, in progress, or completed
• Assigned Staff | To balance caseloads and ensure accountability
• Verification Status | For schools using Securly On-Call for alert management

Get Additional Alert Context without the Legwork

Sometimes it’s unclear if an alert is signaling a legitimate concern or if there’s another explanation. Securly Aware’s case management feature simplifies investigation by putting the flagged activity in context so staff can make a faster, more informed decision.

In Securly Aware, you can:

• Review what the student was doing before and after the alert
• Access the student’s full history of flagged activities
• Mute irrelevant activities (like creative writing or homework)

By giving staff the full picture – not just a red flag -Securly Aware makes it quicker and easier to investigate so you can respond appropriately.

Know Which Students Need Your Attention Now with Securly On-Call

Securly On-Call adds an extra layer of support to case management by reviewing alerts and helping schools triage the most urgent concerns. The On-Call team reviews Aware alerts, assesses the risk, contacts school-designated staff when warranted, and updates the case with the current status. 

Actions taken by the On-Call team are clearly labeled in the case queue, making it easy for school teams to see which alerts have already been addressed. By relying on the On-Call team to review cases outside of school hours, student support teams can start each day with a cleaner, more manageable inbox, and focus on the students that truly need their attention.

To learn more about how Securly On-Call helps with alert management, read the blog.

When Every Alert Matters, Case Management Makes the Difference

At Securly, we know that student services and safety teams already have a lot on their plates. We believe responsible student wellness monitoring requires more than simply sending alerts. It must also help schools act on those alerts.

Securly Aware’s case management feature is just one of many ways we’re making student wellness monitoring more effective and manageable for busy school teams.

Read the blog to learn more about what sets Securly Aware apart.