As 2016 comes to an end, here’s a brief summary detailing just some of our accomplishments this year. 2017, here we come!
We receive the Tech & Learning Stellar Service Award for “Sales Support You Can Believe In”. With a first response time of 12 minutes and a median ticket solve time of 1.5 hrs, pre- and post-sales, Securly was recognized by Tech & Learning for excellent sales support. We give prospects a white-glove onboarding experience which includes network configuration changes and an end-to-end UI walkthrough and training.
We start serving 1 in 4 schools in the San Francisco Bay Area. Many school districts –including Los Gatos, Morgan Hill, Campbell, Milpitas, Portola Valley, Dublin, Healdsburg– made the switch to Securly given our cloud-based platform and unique features:
- Ability to secure a heterogeneous mix of devices including iPads, laptops, and Chromebooks both in school and at home.
- Bullying and self-harm detection on social media using natural language processing.
- Free e-mail reports and parent portal that offer the promise of boosting parental engagement.
We also serve our nation’s leading Charter networks – Aspire Public Schools, Summit Public Schools, KIPP and Rocketship.
Delegated Administration – our “set-and-forget” Solution for District IT . You asked, we listened. Support tickets for web-filtering in K-12 districts generally fall into two large buckets: 1) requests for unblock websites 2) requests for pulling user reports for disciplinary purposes. In addition, IT admins are responsible for timely response to detection of self-harm or cyberbullying. This feature unburdens district IT and provides Principals, Guidance Counselors, and Parents access to student activity reports.
Seamless logins for our parent portal. Parents can get access to the Securly portal by simply clicking through their weekly email reports. The portal gives parents a bird’s eye view of their child’s activity on school owned devices. They also have the ability to set policies at home
Auditor by Securly – a free tool to monitor Google Mail and Chat for bullying and self-harm. This tool uses Natural Language Processing and Machine Learning algorithms to detect harmful sentiment in messages on Gmail, Drafts, and Chat without relying solely on keywords that require human audits. Keeping this tool free forever is our commitment to K-12 schools.
We become the first web filtering company to receive the iKeepSafe California Privacy Badge. To achieve this badge, companies must meet all requirements outlined in primary federal and California laws. This program helps educators and parents in the state of California identify edtech tools and services that protect student data privacy.
“We congratulate Securly on successfully completing a careful privacy review by iKeepSafe. In the past few years, a large amount of legislation has emerged protecting and governing student data. By receiving the iKeepSafe privacy badge, Securly has taken an essential step in helping educators navigate this new terrain and keep student information safe.” –Marsali Hancock, president and CEO of iKeepSafe
We release Can Social Media Save Lives? –a quantified study on cyberbullying . Through analysis of over a half million social media posts from over 300 school districts in 2016, Securly found that the average school district faces the threat of teen suicide about every two weeks. Our research centered around student online behavior and its tendencies towards suicide, self-harm, and depression.
We become the first self-servable web filter. To save IT Admins time and frustration during the back-to-school rush, we streamlined our setup process to be independently completed through a web browser session – without ever needing to speak with a sales or support person. With this update, we eliminated the complexity of network based web-filters with the simplicity of EdTech tools like Remind and ClassDojo.
We raise $4M in Series A funding. In the new year, we will extend beyond B2B software solutions for schools by engaging parents through a consumer application that allows parents to easily monitor and guide their child’s online activity.
Funding was led by Owl Ventures, a fund that invests in the world’s top Ed-tech startups. Amit Patel, a Partner at Owl Ventures, said, “Securly’s vision of what the future should look like for online student safety combined with the team’s deep expertise with information security and impressive execution is what made Owl Ventures excited to be part of their journey.”
We are chosen as a SC Media 2017 Excellence Award Finalist. Our unique approach to student safety that goes beyond basic CIPA compliance sets itself apart in the web filtering industry, and the SC Awards has taken notice – recognizing us as one of the finalists for Excellence Awards: Best Compliance Solution Category. We see this as recognition of the fact that Securly has made it easier and cheaper than ever for K-12 IT admins to be CIPA compliant.
“Ransomware, nation-state cyber attacks, IoT vulnerabilities, data privacy issues and more are dominating the headlines right now, and it’s critical that we amplify the importance of these problems and highlight the actions organizations can take to safeguard their organizations and their critical data assets,” said Illena Armstrong, VP, editorial, SC Media. “As bad actors are constantly changing strategy, so too are the men, women, and companies endeavoring to stop them in their tracks. These finalists have shown that they are the best at what they do.”
We are selected for Tech & Learning’s Award of Excellence. We are honored to have been recognized by Tech & Learning under the “Best Upgraded Product” category. This year alone, we have announced new features that are first-in-industry. We will continue to work towards student safety in 2017!